Refund policy

RETURNS & EXCHANGES

We hope you love your purchase from Goods. If something isn’t quite right, eligible merchandise purchased online may be returned for a refund to the original payment method.

ONLINE PURCHASES

To request an online return, please contact us within 10 days of delivery. Once approved, the return must be shipped within 5 days using a trackable shipping service.

Merchandise must be unused, unworn and returned in its original condition and packaging. A receipt or other proof of purchase is required.

Once your return has been received and inspected, an approved refund will be issued to the original payment method.

Customers are responsible for return-shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Goods cannot guarantee receipt of returned packages.

IN-STORE PURCHASES

Regular-priced merchandise purchased at our Santa Monica store may be returned within 10 days of purchase for an exchange or store credit. A receipt or other proof of purchase is required.

FINAL-SALE ITEMS

Sale merchandise, gift cards, food, beauty and apothecary products, jewelry, special orders and items marked “Final Sale” cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at Goods@GoodsLA.com with your order number and photographs of the item so we can help make it right.

IN-STORE RETURNS

Eligible online or in-store purchases may also be returned to:

Goods
1748 Ocean Park Blvd.
Santa Monica, CA 90405

Store hours:
Monday–Friday: 11–6
Saturday: 10–6
Sunday: 11–5

For questions about a return, contact us at Goods@GoodsLA.com or call 310.392.3922